Passionate and enthusiastic about the Spa industry, with 16 years experience including 6 years management and 3 years lecturing. I’m an experienced and qualified lecturer holding a university certificate in education. Experience in Asia and Europe managing and developing some of the worlds most prestigious luxury spa’s including the Mandarin Oriental and The St Pancras Renaissance with regional and pre opening experience. Asia Spa award winning treatment designer and board of European spa advisory board for Marriott International.
My passion is for delivering outstanding powerful treatments whilst returning a revenue on training investment, enhanced therapist and treatment room utilisation, new and repeat guest ratio, reduced departmental turn over.
I have a broad understanding with regards to treatments and operations, I believe in getting the best out of a team through motivation and enabling a business to thrive in a fun and focused environment. My belief is it’s important for the team to understand how they can contribute to revenue goals by tangibly training and empowering the spa professionals to understand all aspects of the business, success is attributed to self commitment towards short term and long term goals and development.
- Customised Spa treatments
- Treatment design for product companies
- Spa journey design and training
- Certified treatment training
- Spa Menu and concept
- Spa standard training
- Mystery shop programs
- Treatment procedure training and operating manuals
- Assistance in Spa therapist recruitment
- Visiting practitioner
Rates on request